Unable to add GL-X3000 to goodcloud

I Just received my GL-X3000 I got it working Via Tmobile But I am unable to add to goodcloud via refresh or manually. When I add the device it shows deactivated I have rebooted turn off goodcloud same issue

Could you send a request here:(since I don't want you paste mac address here directly)

Please attached your mac address so that guys can check it.

I got it working now factory reset the device