I just bought the mango device, and it’s running the latest firmware version 3.215.
I tethered to my tablet via USB for the internet, everything works fine when OpenVPN is not connected.
However, when I connected to OpenVPN using Surfshark, I cannot open any website so the internet is not available at all. I understand the speed would be much slower when using OpenVPN, but I didn’t expect the internet is not usable at all.
Thank you for the reply. Without OpenVPN turned on, I can reach cloudflare 188.8.131.52 or ping 184.108.40.206. With OpenVPN turned on, I couldn’t reach 220.127.116.11 or ping 18.104.22.168. The Mango uses whatever default DNS I think. I have never changed DNS settings in Mango
Thank you for your reply. Usually, I use the Surfshark app on my phone, and everything works. I have installed the OpenVPN Connect app on my phone, imported the config file from Surfshark, connected to the VPN service, and everything worked on the phone.
Thank you. I have spent a lot of time troubleshooting the Mango device. I reset the device to factory default settings, connected to wifi (not tether this time), and the same thing happened. OpenVPN/surfshark will connect every time. However the internet is not working when OpenVPN is on, and the internet is working when OpenVPN is off.
The internet kill switch is disabled on Mango, and I didn’t change DNS settings at all, just used default ones either from my ISP or Surfshark.
Thank you for everyone’s troubleshooting advice. I ran out of options, so I purchased another VPN from Hotspot Shield and was able to connect and browse the internet. I chatted with Surfshark support and now I have another issue with them. I will explain it in a new post.