We import a ton of stuff here into the Kingdom for our own personal use, including a lot of electronics from Shenzhen & HK, and over the years have had to learn everything the hard way. Please excuse the long winded reply.
We have not tried to bring in a Beryl specifically, as of yet, but please bear with me here.This scenario happens all of the time here in Thai.
Just to get this out of the way. Make absolutely sure that FedEx knows that the item does NOT require, include, or use a battery ‘of any kind’.
OK. Please be advised that you should not use FedEx for Thailand. The customs scam they have running is very well known throughout the Kingdom. Also, most items that are cleared using the ‘FedEx agent’ have duties in excess of that of other shipping companies. (Putting it mildly.)
-‘FedEx Cross Border’ rules are made expressly for customers like you. So after dancing around a little with any little ‘problem’, they already know that you are going to just get out the plastic (or pay cash directly for fines & duty on delivery is SOP here of course).
DHL has been known to pull the same type game as well, items getting stuck in BKK until you pay, sometimes it’s a LOT more, in fines + duties.
‘Expedited’ shipping companies make up their own rules as they go along. Resulting in the item often costing a lot more. (Say this slowly and outloud to yourself: ‘OH YEAH, IT’S A PROFIT DEAL’.)
This is Thailand.
So. Make some calls, get names & numbers. Ask if you can ‘clear’ the item yourself and pay whatever penalty. Again, most times, to rectify an import block, all that is usually necessary is paying an obtusely expensive ‘penalty’ fine, along with the duty tax, (of course).
Next time, (or if you are going to cancel this one), have them ship by China Post or something similar. In many cases, there may not even be any duty at all, much less some sort of arbitrary and totally subjective (read:corruptible) block.
Sure. It may take a couple of weeks or so, but you may just get it in your mailbox, or simply receive a notice to go pick it up at your local post office.
So, next time, you may want to consider just using AliExpress. GL stuff usually takes 15-18 days to Chiang Mai, Phuket, or Bangkok, free shipping.