Unable to stream through router

Technical Support for Routers
1

Hello ,

I have recently installed my new Spitz ax3000 router. Using a Vodafone 5g SIM card in it with unlimited speed \ data .

I have connections to the internet however when it comes to Chromecast devices \ Roku , although they have a connection, they are unable to stream via netflix and some other platforms (BBC iPlayer ).

Are there any settings in the router that I need to enable or disable to assist with this or more likely to be issues with the streaming apps ? YouTube premium seems to work fine. Have tried all of the usual restarts etc as suggested online .

Thanks in advance for any input anyone can provide .

2

May I further clarify the stream network process:

Example the phone and Chromecast/Roku connect to the Spitz router, and airplay/airdrop (also mean throw/share) the video stream to the Chromecast TV from the APP of the phone, right?

I assume probably the issue is related to the video stream APP, it restricted the video stream from the phone to the TV, to protect the video copyright or the subscription.

4

Thanks for the reply Bruce. I sorted it in the end . I needed to add the devices to the "family devices " or similar name . Because I was streaming through the new 5g SIM card rather than landline , it blocked the device .

Thanks for your time .

5

Thanks for your updates.

May I know how to add the device to the 'family devices'?

6

I accessed Netflix via the Roku device , went into "get help " in the netflix menu, then go to "manage netflix household ". Then I followed the prompts to set this device to the main netflix device. This resumed streaming access . It seems because I was accessing my account via a new internet connection it caused the streaming to be blocked . Hopefully this can help others out . Thanks again . Andy

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