VPN active but do not see it in GoodCloud

Technical Support for Routers
1

I am having an issue with my GoodCloud. Every morning I go into GoodCloud to see if my VPN client is connected to the VPN server located elsewhere. Today, I didn't see 2 of the 3 devices I have connected via Goodcloud - the server and my local client. I can see there is a connection between the devices as my client shows the IP address of the server when I visit https://icanhazip.com/ .

When I went on my local client, it had a invalid certificate and wanted to do a firmware update. Do you think that invalid certificate is what is causing the problem?

EDIT: I think I figured it out. I think it is an expired certificate. It was a year ago that this was setup and the only change from yesterday to today was the expired certificate. I will update the certificate on the client tomorrow and see if it shows up in Goodcloud. If it does, I have confirmed the issue. If it doesn't, I will continue to troubleshoot.

2

Depends on what this invalid certificate was about. Without a screenshot or a log line it will be difficult to say something smart about it.

3

Understood. It was an "expired" certificate. Usually that means nothing, you click advanced and continue to the login page but I am wondering if an expired certificate would keep the router from showing on goodcloud.

My wife is using the computer that the VPN client is connected to and I will troubleshoot further later on. I have all day tomorrow to figure it out.

4

I think I have figured this out - expired certificates are the cause. Why do I say that? All 4 devices I setup exactly a year ago are not showing up in Goodcloud. The one I setup in January is showing. All 4 of the devices that were setup a year ago are saying they have expired certificates. I am going to test this and find out if that is the case before I say it is the cause BUT I am 99% certain.

5

I too don't know what is this.

6

What happened is the first time I logged into the Brume 2 after it has fallen off the GoodCloud website is that I would get an "expired certificate" before the login page comes up. I have to click "advanced" and it gives a speel about how there is an expired certificate and if I trusted the site. I click on yes, and then I get to the login screen.

VPN is active, just cannot get the device to show in GoodCloud.

7

all of my routers disappeared. I should have 5 online now. They all show offline. However I can connect to them via vpn

8

Do you mean login page of the router or Goodcloud?

9

Goodcloud service down yesterday. It should work now.

10

It is working for me now. Took 2 days but I am grateful that it is back.