It is a simple customer service problem why make it complicated.
Here is what happened:
- You talked with our customer serivce via Aliexpress and we agreed to return and refund. It could be quickly.
- But you chose using Aliexpress to handle the return because the order is protected by Aliexpress. While this in process we, as the seller cannot do anything.
If you are not satisfied with Aliexpress you should talk with them, not posting in the forum. What responsibility can we take in such situation?