Yeah, I understand this. That is something you need to discuss with the GL staff.
Anyway, the "1005000000 actions" are more "1 action" - so it would be easier to do it instead of investing more time in complaining - at least it will help you more. In the end there will be only 3 options anyway:
- Returning / Selling the device.
- Installing the file sharing feature manually
- Downgrading to firmware 3.x