Can't install smart home

Technical Support for Routers
1

Hello,

I moved to a new apartment. The internet in the building is free but connects through captive portal.
I got the Beryl AX few days ago. Many things are connected.
But I can't connect smart home appliances such as smart plugs from 2 different companies and robovac from eufy.
Those need 2.4 GHz.

This is despite making sure to connect to 2.4 channel. While being next to the router with a good connection.
I even disabled the 5G.
I did the update to op24.
Tried with WAP and WAP2.
But nothing seems to work.

Any ideas concerning this problem?

2

You might need to lower the 2.4 channel and bandwidth. Try 20 MHz for the beginning.

1 Like
3

Thank you for your reply.
I tried the 20 MHz, lowered the Tx power, and the different wifi modes in multiple combinations (while disabling the 5GHz) but failed again.

4

This is weird as everything was working great in my older home.
Any help please?

5

What happens if you connect with the mobile phone to the 2.4ghz ssid of the mt3000?

I assume you have two ssids?, for 5ghz and 2.4ghz? Or do you use both bands on one ssid?

If it gives internet it should work for the iot devices aswell if not, what if you have two devices which work, when you click on the captive portal does other devices also get internet or not?

Maybe the captive portal is doing something cookie based?

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6

I managed to connect a device with the original router settings.
I noticed that what is happening is that the device goes online for 5 seconds then offline for 10 seconds in a cycle.

Any idea why the connection is unstable with those appliances?
Though the connection is good on my phone and TV...

7

Does this shows in the logs on the mt3000?

I know from other iot devices, alot of brands use a app but these apps often use restrictive cdn, (basicly most apps just use a webpage).

if they suspect a ip being unintended shared or flagged or it is a vpn they block it, then the offline message can also appear.

1 Like
8

Thanks for your reply.
Yes I am connecting normally to 2.4 and 5 with no issues on TV and phone and chromcast...
Sometimes connection goes off , no idea why but not regularly.

Don't know if captive portal plays a role but I am bypassing the captive portal by cloning the MAC address on the router. So no captive portal used for any device

9

it's hard to know why that is without proper logs.

I have seen situations android devices kick themselves when there is no dhcp although that is strange because you use the dhcp of the beryl ax.

but you can also have had it setup as repeater, perhaps it disconnected and when connecting the wifi goes off this is normal.

But not normal every 5 seconds but this seem only the case with the iot devices right?, the tv and such disconnect on a lower rate?

Are these devices also matter based perhaps?

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10

This is the log off when I try to connect a device with failure

11

Yes
In fact the iot are the one disconnecting at this rate of 5 seconds
Other devices don't
And can see this on the log
It is disconnecting the Remote control device. I have 2 of those and are the ones seen on the log

12

And this is the kernel log
There are lots of blocking and disabling states

Screenshot_20241004_130631_glinet
Screenshot_20241004_130631_glinet1080×2267 457 KB

13

wlan0 is just default setting?

need to make sure wlan0 is not referenced as a phy, if it is a custom interface can you show the network configuration?

it is worth a chance to forget wifi data on those devices and reconnect, however it does not explain the rather strange netfid behaviour, rather looks to a misconfiguration or bug.

Network config is here /etc/config/network, and dhcp /etc/config/dhcp, and wireless /etc/config/wireless just mask the sensitive info like mac addresses or passwords/vpn keys.

You can use winscp to connect to it like it was ftp.

Also please paste it as this markup:

```
//code
```

Edit:

When it is a matter based device i have readed various posts on reddit it could not work because matter requires ipv6, this can also be done with local ula prefix on the beryl ax, but im not sure if this can be accomplished on gl ui.

also im not sure if this claim holds true since i haven't experimented with matter just yet, from implementation wise it sound weird since the controller often just works like a hub/router like traditional zigbee devices would they are supposed to make it easier, it won't make sense they would not make internal ipv4 support via a bridge for simple users which may only host ipv4 networks :slight_smile:

1 Like
14

Thank you very much for your support.

In fact I tried to connect many times and it is always disconnecting.

I am really sorry because I don't understand what you are asking very well. I am a newbie.
But those are done of the router settings

Screenshot_20241004_140822_Chrome
Screenshot_20241004_140822_Chrome1080×2267 156 KB

1 Like
15

Ah i see thanks :+1:, also i edited my post about matter maybe this affects you to?

With the picture you can try this:

Set bandwith to 20mhz

Then if you click on the hamburger menu/icon, can you go to advanced settings also called luci?

Try to navigate here within luci:

network -> wireless

then click on the 2.4ghz network on edit.

Then click on advanced the abovest tab on the right and set the country to your country, then restart wifi or router.

1 Like
16

I've had a similar issue, when my parents moved.
They got a working Smart Home setup, then they moved and got another router. Because no fiber was available and DSL with up to 4 MBit, they decided to take a LTE 5G connection. Stable, even streaming TV works ... But the Tuya light stripe and a cheap lightbulb cam won't connect. I tried everything, no errors, no timeouts.

I took the cam home ... Works in my lab. No issues. I build everything like my parents house, no issues at all. But I recognized they don't get a public reachable IP at WAN, some kind of CG NAT.

Now my parents got fiber to the home, with a real IP, and everything works.
But to be honest, do you want to have a cheap IOT device, that works only if connected to the internet by real IP? What kind of backdoor tunnel does it build up?

3 Likes
17

Thank you for the extensive explanation.
Luci is really another world.
I did the changes. But didn't work
Also tried to turn on ivp6, and turned off access point. But still no luck

18

Thank you for the reply.
This might be an IP issue

Will this work if I buy an expensive IOT?
Which brand do you recommend?

19

I couldn't find this in Luci.
In which section is it?

20

you need to download and install winscp.

Then add a server in winscp and use the credentials:

User: root
Password: same as ui
Ip: 192.168.8.1

Make sure the protocol is set to scp then you can browse the directories, with the drop down folder icon you can navigate to the more parent folders.

then navigate to /etc/config here are all configurations located :slight_smile:, you can drag them on the desktop or somewhere else, then paste it here.

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