Get third part provider token fail [20001211]

[luck]

When I try to add Surshark, I always get an error.

[will.qiu]

Hi

Have you enabled 2FA for Surfshark? If so, please refer to:

GL-SFT1200 Opal - Surfshark Login not working on v.7.2

I downloaded the Beta Software (v. 4.7.2) and when i try to login and activate Surfshark I get an invalid login, despite the credentials being corrrect. I know they are correct because my email gets multiple 2FA email codes, but duing the Login procedure on the Router, there is no ability to enter the 2FA code. Reviewing the login instructions did not show where the 2FA code gets entered ? How can I configure SurfShark on the Opal router ? Thanks

[luck]

I have disabled Surfshark's two-factor authentication, but the error [20001211] still occurs.

[will.qiu]

We have tested this locally using ATX1800 v4.8.2 and were unable to reproduce the issue.

Surfshark is able to log in, retrieve VPN node information, and connect successfully on our end.

To help us investigate further, could you please:

1. Confirm your device model?
2. Share your device with us via GoodCloud so that we can have a remote check? You can follow the tutorial below to enable sharing. Once done, please send us a private message with your:
   • MAC Address
   • Admin Panel login password
   • Surfshark account credentials

Technical Support via GoodCloud - GL.iNet Router Docs 4

How to send private messages:

[luck]

I have already sent you a message. Please reply when you see it. Thank you.

[will.qiu]

We have replied via private message, and look forward to your update.