MT-3000 No cable detected in WAN port. Please insert an ethernet cable.

Routers
1

I have a Beryl AX router (MT-3000) that I'm using with my Starlink. Was working fine for about a month.

The other day, when I had been connected for about an hour the internet suddenly dropped. I thought it must be my StarLink or one of the cables, but all these have been tested and are fine. When I take the cable that plugs into the WAN port on my Beryl Router and plug it directly into a computer, I have an internet connection - so the issue must be on the Router.

I've seen a few posts around that indicate that this issue could be something to do with Multi-WAN settings (eg: this one, although I don't see the specific things they were discussing in the system log eg: mwan3track), but I don't really understand it.

Please help!

Router: MT-3000
Firmware Version: 4.5.16
Firmware Type: release3

2

Hi,

Please login the Admin panel, and try:

  1. Disable the 'Network Acceleration' from NETWORK.
  2. Disable the 'Enable SIP ALG' from NETWORK -> NAT Settings.

If the above method does not work, please share the syslog with us. (SYSTEM -> Log -> Export log.

3

I disabled Network acceleration, Enable SIP ALG was already disabled.
I rebooted my router and now it wont turn on?
Any suggestions?

4

You mean router does not boot?

5

The light does not come on at all

6

Check your power supply.

7

I've tried 3 different ones, no luck.

8

Can you pls contact customer service via email cs at gl-inet.com

9

Email sent, thank you