Mudi V2 and eSim EIOT - sim not registered

Miki1 · June 9, 2025, 10:20am

Hello,

Very frustrating situation here. I use a brand new Mudi V2 with an eSim from Gl-inet partner, EIOT. The SIM card is not registering on the Mudi. It shows "no service". I contacted EIOT, they told me to use bicsapn as APN setting. It still doesn't work.

The SIM works fine on a mobile phone, good internet. On the Mudi, there is nothing to do. I tried to change the IMEI, also no hope. The firmware is up to date, I tried resetting, no changes. There is no visual signs of damages (device is new).

I am really annoyed by this, lost countless hours already. Please help

Cathy · June 10, 2025, 6:30am

Hello, could you share the following information with us to check:

a screenshot of the INTERNET page, to show us the internet status
the system log, download it from the admin panel->SYSTEM->Log

Miki1 · June 10, 2025, 8:39pm

here you go :

Cathy · June 11, 2025, 2:07am

Thanks for the information. May I know the firmware version of the Mudi v2? If it's on FW V4.7.2, downgrade it to stable V4.3.26 and try it again.

If not working, please run this AT command and share the command output with us again to check:
AT+CPIN?;+COPS?;+CREG?;+CSQ;+QENG="servingcell"

Miki1 · June 11, 2025, 5:20am

Downgraded the firmware to 4.7.2, reboot and still not working.

Here is the result of the AT command :

Cathy · June 11, 2025, 6:08am

Can we have a remote check? Could you refer to the following to share device with GL.iNet:

Pls PM me your router's MAC address and admin password after completing the Goodcloud sharing.