In PPPOE credentials, in the username field, which is the correct syntax?
aabbccdd@centurylink.net
or
aabbccdd
In in the Vlan Tag, just the number value is needed? As in ‘201’, and not any other syntax?
tx
Depends on your provider. You should look up the credentials and how to enter them.
Mostly it’s like ‚########@provider‘
VLAN ID is just a digit, no other syntax.
Ok, I tried every variation of the credentials. And tried all of these variations with and without the Vlan ID # which is 201. No go.
Before I post a lot of logging files, can you please advice me on what to work on next? The documentation for PPPOE is pretty thin so after having read a lot of material and searched for ideas… I need to ask for help in configuring for my provider which is Centurylink DSL. This connection has worked fine across 2 different routers so far.
tx
Hi,
firstly you have to understand if you entered your PPPoE details correctly. You say that it works on other devices, so I would assume that this is the case.
There is no other active device in front of the router, correct?
You can try setting VLAN to 1. I have found the following entry: Reddit - Dive into anything
I have century link/ Brightspeed and I had to turn Vlan tagging off for my fiber to connect. Ppoe is on
Again, thank you for replying, hanging in there on this with me.
Yes, PPPoE is working fine. It is installed on an older Zyxel c3000z router that comes by default with Centurylink DSL service. I switched out routers and PPPoE continued to work fine. So yes, PPPoE is working on other devices.
No, there is no other device in front of the router. It is only connected to the modem which maintains the DSL connection.
I have tried several Vlan numbers based on information I have found serching. And I did find the same link you posted to check out. So thank you on that. I have not tried Vlan 1 yet per that reference, but will shortly.
And yes, I have tried leaving the Vlan value blank as well. No go. If anyone has more ideas on how to pursue this, it would be much appreciated. I continue to research. This is my first experience of PPPoE…
So when you switch routers, you have filled the pppoe username and password right? If yes then I am not sure why you ask about the username because you should fix exactly as given by your ISP.
The vlan ID can be left blank or you can check your ISP.
Googled “Centurylink” and mabye you can try leave it blank or try 201.
Then last, when you change router, your ISP may not accept it immediatelly, you may need to clone your old router’s mac address to the new router. Or just reset the modem, ask your ISP to reset for you or just wait longer time.
On asking about the username… I asked because in research, I have seen comments from users that say they had to add the domain, or remove the domain, or… in other words I have seen a variety of responses. So asked in case anyone knew of this with a Centurylink DSL connection.
Yes, I have and will try again, everything from leaving the Vlan field blank, to at least 3 different recommendations for a value.
The idea of communicating to CL the need to assign the MAC address, good. I will factor that in. Had not thought of that. I’ve had 3 different routers on this circuit which means 3 different MAC addresses and that never created a conflict. But still, your idea is helpful for sure.
And what I have not done is wait. You are correct. I need to wait and give time for systems to train up. This is not something I’ve done so yes, a good reminder.
thankx for continuing to respond to this. If I can just get PPPoE to work, I will have everything configured and then will be able to advance into other settings, but need to nail down this first. Everything else has worked great. And I have really come to love this ‘Slate’ device. Am going to be recommending to people that I know should be running VPN. It is a great device.
Pls let me know if you have update.
If still not working, can you send the log to us via email? support at glinet.biz
I can ask developers to check.
Thank you again for addressing this. I will take all the new notes and apply them tomorrow. And if still unsuccessful, I will yes post log files of the attempts. I appreciate your continued attention to all this. tx