Hi everyone. this morning my mt6000 was offline on goodcloud even though the network was working. when I got home, to get it back online on the cloud, I had to deactivate and reactivate goodcloud on the router. Why?
This happens sometimes.
Look into the Cloud log to get more information.
Hi admon, the log is empty
In that case it will be nearly impossible to tell what the issue was…
Maybe get the full log
Hi, no…log is empty…
Log on the device is empty? Did you reboot?
Now I have this problem…Even though I have deactivated and reactivated the function and restarted the router, it is still disconnected
log:
Thu Feb 22 19:50:39 2024 daemon.info gl-cloud[6091]: (gl-cloud:692) lua-eco version: 3.2.0
Thu Feb 22 19:50:39 2024 daemon.info gl-cloud[6091]: (gl-cloud:164) fetch ca from: https://gslb-eu.goodcloud.xyz/getCaCert/ca.crt
Thu Feb 22 19:50:39 2024 daemon.err gl-cloud[6091]: (gl-cloud:168) fetch ca fail: resolve "gslb-eu.goodcloud.xyz" fail: not found valid nameservers
Thu Feb 22 19:50:39 2024 daemon.err gl-cloud[6091]: (gl-cloud:495) reconnect mqtt in 5s...
Thu Feb 22 19:50:44 2024 daemon.info gl-cloud[6091]: (gl-cloud:164) fetch ca from: https://gslb-eu.goodcloud.xyz/getCaCert/ca.crt
Thu Feb 22 19:50:44 2024 daemon.err gl-cloud[6091]: (gl-cloud:168) fetch ca fail: resolve "gslb-eu.goodcloud.xyz" fail: not found valid nameservers
Thu Feb 22 19:50:44 2024 daemon.err gl-cloud[6091]: (gl-cloud:495) reconnect mqtt in 10s...
Thu Feb 22 19:51:22 2024 daemon.info gl-cloud[6091]: (gl-cloud:164) fetch ca from: https://gslb-eu.goodcloud.xyz/getCaCert/ca.crt
Thu Feb 22 19:51:23 2024 daemon.info gl-cloud[6091]: (gl-cloud:230) fetch server from: https://gslb-eu.goodcloud.xyz/gslb/getTlsBucket?mac=9483c4a295ef&sn=1f2798f9abc5dbed&ddns=go295ef&nonce=Ky9omIYOGc0bFAr2aoR8RbEJ7UPJeb6Y&sign=c465348c03c3ee1be96ce0e9b3f3c9cf&token=9483c4a295ef1708627817567
Thu Feb 22 19:51:24 2024 daemon.info gl-cloud[6091]: (gl-cloud:522) connected: true 0 connection accepted
Thu Feb 22 19:51:24 2024 daemon.info gl-cloud[6091]: (gl-cloud:529) connected: 0 connection accepted
Do you use AdGuard or any other DNS service? The log tells us that the DNS request wasn’t successful.
If you use AGH, disable it for testing.
I disabled AD Guard and it still doesn’t work. Previously it also worked with Ad Guard
Might be some issue in the cloud then.
Ok thx, I waiting a resolution
Still not working with me. Any idea what this means:
Sun Mar 3 19:25:58 2024 daemon.err gl-cloud[7256]: (gl-cloud:255) fetch server fail:-4 token invalid
Sun Mar 3 19:25:58 2024 daemon.err gl-cloud[7256]: (gl-cloud:495) reconnect mqtt in 160s…
Sun Mar 3 19:28:38 2024 daemon.info gl-cloud[7256]: (gl-cloud:164) fetch ca from: https://gslb-eu.goodcloud.xyz/getCaCert/ca.crt
Sun Mar 3 19:28:39 2024 daemon.info gl-cloud[7256]: (gl-cloud:230) fetch server from: https://gslb-eu.goodcloud.xyz/gslb/getTlsBucket?mac=-----------------&sn=----------------&ddns=-------&nonce=B9Nd5OiHw1eNqpFO6g43nAcSCVGhidFT&sign=-------------------------------&token=invalid
Can you try to re-issue the token by logging into goodcloud, selecting your device and then re-activating it?
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Thank you. Worked after disabling from router, re-activating from web as per your suggestion and then enabling goodcloud from the router again.