As the title says, we have some devices that have been reset from our fleet of routers. We would like to remove the old entries (which are currently showing offline in the portal) and add them again with the new parameters such as IP address and name. However, we are unable to remove the entries from the portal, which tells us that they cannot be readded since they are already present/registered.
could you kindly elaborate on “for some reason we briefly disabled the feature”? Could we have a more official explanation for the issue, and a more accurate timeframe for resolution than “next week”, which for us is very vague?
Simply said, we have suffered a hacking attack. During the emergency fix for the vulnerability, some high-risk operations were disabled.
It will be available next Monday.
Can you provide a full COE with root cause, mitigation and log of what happened. As @spamatiki mentioned, such incidents require transparency to the users.