I’m having this same issue. I think there’s a EE network incompatibility issue with most third party routers in the last 2-3 weeks. I’ve almost given up and about to send it all back. I’ve tried several sims, all work fine in my phone, no go in my router. my regular phone sim works fine in the router however. I’ve tried tower locks, changing the IMEI, forcing the sim to register but still no go.
In a sense, I think you’re right. IMEI is normally based on a tac prefix that is assigned to a particular manufacturer so I’m assuming either they’ve got a bar/qos policy restriction or a different apn for modems.
It’s been more than a few weeks for me, but I have a feeling it’s a network change related to 5G.
My O2 sim only lasts a few days before that also starts having tantrums so it’s leading more and more towards a hardware fault in this batch of units.
I’ll have a chat with some people and do some digging.
@RJ86@RubbishUsername are you guys willing to do more testing with our engineers? If yes can you set up a remote environment for us. I can send you guide. But better via email.
Well, it was working…overnight the support team performed a firmware update and now there’s no cellular modem found. it’s tethered via usb to a phone but no sim connectivity, nor is it active in goodcloud.
Oh well. it was good while it lasted.
if nothing, i’ll do a factory reset and maybe fiddle around some more or just RMA it and buy something else.
I had to power down and restart the deviec and even after locking to LTE + 5G NSA bands only, my router won’t connect to cellular. It can see the sim card, and the profile & APN is correct, but cycles through connection attempts with no service at all.