Spitz AX GL-X3000 & Verizon

Technical Support for Routers
1

I’m looking at cellular hotspot data plans (in the US) for the Spitz AX I just received.

Using Verizon’s IMEI checker, it reports that the device is not compatible. That seems unlikely.

Have any of the Spitz AX early adopters activated their AX on Verizon?

2

Which LTE module (RM520N-GL, EM160R-GL) is installed in your Spitz AX unit?

I do not work for and I am not directly associated with GL.iNet

3

I’ve been through this with Verizon and a different GL Inet router.

You need to activate the SIM in a supported device FIRST, then you can use it in an unsupported device.

I tried using the router to activate the SIM, and it just created a mess that required a week and a support agent to manually activate using an IMEI from a supported device.

Save yourself the hassle and just activate it in a device that is listed as compatible (cell phone, iPad, etc).

4

Yes i have. Im using a visible sim which is a vzw reseller. The auto function did not work. I had to go into manual setup amd change the apn to vzwinternet. After that it worked fine and am getting amazing speeds when compared to spitz 750v2.

5

The module is the Quectel RM520N-GL

6

The Quectel RM520N-GL is not on the Verizon approved modules list:

https://opendevelopment.verizonwireless.com/design-and-build/approved-modules?imagesUrl=%2Fshowcase%2Fapi%2Fimages%2Fget%2F&countUrl=%2Fshowcase%2Fapi%2Fcount%2Fget&count=0&gps=&gpio=&hwformfactor=&searchBox=quectel&page=0&pageSize=12&loading=false&moreToShow=true&sms=&voicecapable=&developerkit=&eUICC=

However, it still may or may work based on the suggestions above.

Note that the Quectel EM160R-GL is on the Verizon approved modules list.

7

I tried GL-X3000 (Spitz AX) using 2 different Visible SIMs. I have Quectel RM520N-GL modem. I’m unable to get 2 different Visible SIMs to work in GL-X3000. Both of the 2 SIMs have already been activated using the Visible app, on a cell phone, for about 5 months now. Both of the 2 Visible SIMs successfully work in an Android Samsung A54 phone and a Samsung Note 9 phone. Both of the 2 Visible SIMs successfully work in a Cudy P5 and MOFI 4500 router. However, both of the 2 Visible SIMs are reporting “SIM Card Not Registered” when trying to connect in the Admin Panel>Cellular menu using the GL-X3000 Spitz? I have tried many APN configurations with vzwinternet, vsblinternet, etcetera with no success. I’m using a Waveform 4X4 MIMO antenna. The Waveform MIMO is of course reporting excellent reception strength. I have tried both of the 2 SIM cards in both SIM 1 and SIM 2 slots on the GL-X3000 router. So, there is seemingly something in the GL-X3000 firmware or modem that is impeding the 2 SIMs ability to successfully register when being used in the GL-X3000 modem/router? Any info/insight/help would be greatly appreciated!

8

The Quectel RM520N-GL popped up on the Verizon Approved modules list now…

https://opendevelopment.verizonwireless.com/design-and-build/approved-modules?imagesUrl=%2Fshowcase%2Fapi%2Fimages%2Fget%2F&countUrl=%2Fshowcase%2Fapi%2Fcount%2Fget&count=0&gps=&gpio=&hwformfactor=&searchBox=quectel&page=0&pageSize=12&loading=false&moreToShow=true&sms=&voicecapable=&developerkit=&eUICC=

https://opendevelopment.verizonwireless.com/design-and-build/approved-modules/module/20598