Tapo devices not working online After replace ZTE internet with Gl-inet GL-X3000

mdpatel · July 28, 2024, 11:22am

hi, @lizh @alzhao @admon @staff
Yesterday i have received new GL-X3000. but, having some problems with this CPE...

i have 3 tapo devices at my home that was connected with ZTE MC801A and was working fine locally and online both..

But, After replace ZTE MC801A with GL-X3000 with same sim all tapo devices stopped working.. always show orange light on all tapo devices. i already do many times factory reset tapo device and connect with GL-X3000 but same problem.. not connect with internet. only work locally.. means wifi connected with tapo hub, also see tapo hub device in online Clients list of gl-inet router page. .

internet is working fine with pc,mobiles, tv..etc without any issue.

But, if i connect tapo hub with ZTE CPE with same sim then working fine and light show green on tapo hub. this issue also happening with 2 tapo smart plug.

On tp-link forum some one post :
"only be controlled locally may be due to the special settings of the router/modem, such as Firewall, Access Control, etc.,"

How to solve this tapo devices not working issue with GL-X3000? why this happening only with GL-inet CPE??

PAX · July 28, 2024, 1:06pm

I'm not familiar with the Tapos. In fact I hate such (cloud-based) cameras a hateful hate. I just don't trust them.

Does this camera require any ports to be forwarded or is it totally cloud based? Check port forwarding on the old router.
Did you enable UPnP on the old router that allowed the cameras to open ports as needed? Check the old router.

mdpatel · July 28, 2024, 1:09pm

no any camera use with hub. only use water leak and smart plug..
i use ZTE MC801A on default settings and it was working...

mdpatel · July 28, 2024, 1:15pm

UPnP disabled, and tapo working with zte..

PAX · July 28, 2024, 1:59pm

Here’s someone with a similar problem. See if this fixes it…

mdpatel · July 28, 2024, 2:02pm

this is posted by me.. they tell ask to gl-inet..
i appreciate you effort brother.

PAX · July 28, 2024, 2:06pm

Trying to help but it seems we’re going in circles

RVer · July 28, 2024, 3:31pm

I have a GL-X3000 connected to my local cell carrier along with a Tapo H200 (hub), D230 (doorbell), three C420 (cameras), two T310 and two T315 (temperature/humidity sensors), and two T300 (water leak sensors). I do not have Tapo care (cloud storage). Everything works fine, whether I access Tapo from my LAN or remotely when I am away from home.

I will note that Tapo did have some issues yesterday (July 27, 2024) with their notification relay. My H200 was blinking red/green throughout the day although I was still able to access (via LAN and remotely). However, notifications were not working. Everything appears to be fine today.

I've never had an H100 hub, so I don't know the specifics, but my best advice is to completely reset it and re-pair it to your new network. Alternatively, as prompted by the error message you posted, you may have a DNS issue - I have no issue how you have setup either your ZTE or X3000; its very possible that you are using different DNS servers.

alzhao · July 29, 2024, 2:39am

Do you have any settings on the H100? e.g. a configuration interface? any log?
or DNS as mentioned by @RVer

mdpatel · July 29, 2024, 8:14am

DNS changes not effect. already try cloudflare and google dns.

After some some tests. I found that when I switch to 4G then tapo works fine. not work when switching to 5G SA only.
I use jio (India) sim. and jio 5G is ipv6 only internet..

But, if I use the same sim with a 115USD cheap ZTE MC801A device, then tapo works fine on both 4G and 5G SA only. but sadly it does not work with a 450 USD device.

some information related jio 5G ipv6 here : Jio 5G - IPv6 only on transport - anuragbhatia.com

admon · July 28, 2024, 1:40pm

It depends on how they connect to the internet.
So you need to figure out what problem they might have. Is it DNS issue, is it something else?

Maybe they need IPv4 or something like this.

mdpatel · July 28, 2024, 1:42pm

how to figure out? can you help me please?

admon · July 28, 2024, 1:42pm

I can't help because I don't own those devices, sorry.

mdpatel · July 28, 2024, 1:45pm

if i provide gl-inet router page link that work with internet then can you figure out/solve?

admon · July 28, 2024, 1:47pm

Not really. You may share the device models of your Tapo devices.
But mostly it will be testing - which won't work without having such a device

So the main question is: How do those Tapo devices connect to what server.
And: Do they connect fine to the router itself?

mdpatel · July 28, 2024, 1:49pm

i use tapo H100, and it's successfully connected via wifi with GL-X3000 and work fine over wifi with tapo app but not connect with tapo server via internet so can't access over internet.

admon · July 28, 2024, 1:54pm

I am still sorry, I can't help with that.

Please try to check all logs, try to reset the H100, maybe even try to reset the router. That's all I can say without having those devices for further troubleshooting. Maybe GL staff knows more, they will be online again tomorrow.

mdpatel · July 28, 2024, 2:04pm

H100 connected with ip 192.168.8.196
already reset tapo and router. no result..
this system log may be help..

Sun Jul 28 19:09:00 2024 daemon.notice netifd: Interface 'modem_0001_6' is now up
Sun Jul 28 19:09:00 2024 user.notice mwan3[15478]: Execute ifup event on interface modem_0001_6 (rmnet_mhi0)
Sun Jul 28 19:09:00 2024 user.notice mwan3[15478]: Starting tracker on interface modem_0001_6 (rmnet_mhi0)
Sun Jul 28 19:09:03 2024 user.info mwan3rtmon[9786]: Detect rtchange event.
Sun Jul 28 19:09:04 2024 user.notice firewall: Reloading firewall due to ifup of modem_0001_6 (rmnet_mhi0)
Sun Jul 28 19:09:04 2024 user.notice nat6: Firewall config="cfg02dc81" zone="lan" zone_masq6="0".
Sun Jul 28 19:09:04 2024 user.notice nat6: Firewall config="cfg03dc81" zone="wan" zone_masq6="1".
Sun Jul 28 19:09:04 2024 user.notice nat6: Found firewall zone_name="wan" with zone_masq6="1" zone_masq6_privacy="1".
Sun Jul 28 19:09:04 2024 user.notice nat6: Setting up masquerading nat6 for zone_name="wan" with zone_masq6_privacy="1"
Sun Jul 28 19:09:04 2024 user.notice nat6: Ensuring ip6tables chain="zone_wan_postrouting" contains our MASQUERADE.
Sun Jul 28 19:09:04 2024 user.notice nat6: Ensuring ip6tables chain="zone_wan_input" contains our permissive DNAT rule.
Sun Jul 28 19:09:04 2024 user.notice nat6: Ensuring ip6tables chain="zone_wan_forward" contains our permissive DNAT rule.
Sun Jul 28 19:09:04 2024 user.notice nat6: Found device="rmnet_mhi0" for network_name="modem_0001".
Sun Jul 28 19:09:04 2024 user.notice nat6: Enabling IPv6 temporary addresses for device="rmnet_mhi0".
Sun Jul 28 19:09:04 2024 user.notice nat6: Accepting router advertisements on rmnet_mhi0 even if forwarding is enabled (required for temporary addresses)
Sun Jul 28 19:09:04 2024 user.notice nat6: Using temporary addresses for outgoing connections on interface rmnet_mhi0
Sun Jul 28 19:09:04 2024 user.notice nat6: Done setting up nat6 for zone="wan" on devices: rmnet_mhi0
Sun Jul 28 19:09:04 2024 user.notice nat6: Firewall config="cfg18dc81" zone="guest" zone_masq6="0".


Sun Jul 28 19:16:49 2024 kern.notice kernel: [  543.494394] 7981@C08L3,ap_peer_auth_req_at_idle_action() 717: AUTH - MBSS(0), Rcv AUTH seq#1, Alg=0, Status=0 from [wcid=1]d8:xx:xx:xx:da:b3
Sun Jul 28 19:16:49 2024 kern.notice kernel: [  543.513747] 7981@C08L3,ap_cmm_peer_assoc_req_action() 1647:  Recv Assoc from STA - d8:xx:xx:xx:b3
Sun Jul 28 19:16:49 2024 kern.notice kernel: [  543.523121] 7981@C08L3,ap_cmm_peer_assoc_req_action() 2170: ASSOC Send ASSOC response (Status=0)...
Sun Jul 28 19:16:49 2024 kern.notice kernel: [  543.532222] 7981@C01L3,wifi_sys_conn_act() 1115: wdev idx = 0
Sun Jul 28 19:16:49 2024 kern.notice kernel: [  543.538252] 7981@C08L3,hw_ctrl_flow_v2_connt_act() 215: wdev_idx=0
Sun Jul 28 19:16:49 2024 kern.notice kernel: [  543.647681] 7981@C15L3,WPABuildPairMsg1() 5280: <=== send Msg1 of 4-way
Sun Jul 28 19:16:49 2024 kern.notice kernel: [  543.654354] 7981@C15L3,PeerPairMsg2Action() 6202: ===>Receive msg 2
Sun Jul 28 19:16:49 2024 kern.notice kernel: [  543.661129] 7981@C15L3,WPABuildPairMsg3() 5557: <=== send Msg3 of 4-way
Sun Jul 28 19:16:49 2024 kern.notice kernel: [  543.667804] 7981@C15L3,PeerPairMsg4Action() 6632: ===>Receive msg 4
Sun Jul 28 19:16:49 2024 kern.warn kernel: [  543.679343] 7981@C15L2,PeerPairMsg4Action() 6994: AP SETKEYS DONE(ra0) - AKMMap=WPA2PSK, PairwiseCipher=AES, GroupCipher=AES, wcid=1 from d8:xx:xx:xx:b3
Sun Jul 28 19:16:49 2024 kern.warn kernel: [  543.679343]
Sun Jul 28 19:16:49 2024 daemon.info dnsmasq-dhcp[5838]: DHCPDISCOVER(br-lan) d8:xx:xx:xx:b3
Sun Jul 28 19:16:49 2024 daemon.info dnsmasq-dhcp[5838]: DHCPOFFER(br-lan) 192.168.8.196 d8:xx:xx:xx:b3
Sun Jul 28 19:16:49 2024 daemon.info dnsmasq-dhcp[5838]: DHCPREQUEST(br-lan) 192.168.8.196 d8:xx:xx:xx:b3
Sun Jul 28 19:16:49 2024 daemon.info dnsmasq-dhcp[5838]: DHCPACK(br-lan) 192.168.8.196 d8:xx:xx:xx:b3 H100

admon · July 28, 2024, 4:04pm

Looks pretty normal to me.

But try to clone the Wi-Fi settings of your other router. Maybe there is an issue with higher channels, bandwidth or encryption.

alzhao · July 29, 2024, 8:22am

As you mentioned in Tapo devices not working online After replace ZTE internet with Gl-inet GL-X3000 - #10 by mdpatel
it is related to ipv6. Let's move the discussion there.