WAN DHCP Timeout

[will.qiu]

That seems a bit unusual. It is unclear whether Starlink is returning a DHCP NAK, or if the MT6000 is encountering an issue while processing the DHCP renew request.

To help us investigate further, please follow these steps:

1. Capture the network packets: Run the following command to capture packets and write them to /www/dhcp.pcap. After waiting for 5 minutes, press the ctrl +c to stop it and then log into the Admin Panel, download the file via http://192.168.8.1/dhcp.pcap to send to us.
   (Please replace 192.168.8.1 with your LAN address.)

tcpdump -i any -w /www/dhcp.pcap

How to capture packets on router interface?

To better troubleshoot anomalies, it's sometimes necessary to capture packets on router interfaces for analysis. However, without remote access, engineers can't directly capture packets remotely. You can follow these steps and send the captured packets to engineers for analysis. Step 1: Search for tcpdump in the router's GUI>>Plug-ins, and install it.(The router network must be normal) [image] Step 2: Access the router's SSH interface. Please refer to the guide:SSH log in to the Router - …

2. Export device logs: Once the issue occurs, please export the device logs and send them to us via private message (PM).

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How to export logs:

How to send private messages: