Hello. I had to set up my XE3000 from scratch today because AdGuard had frozen up once again.
In the process, I noticed that I am unable to add any WireGuard servers from NordVPN. When I enter my token, I am able to proceed to the server selection screen, but the list remains empty. Consequently, I am no longer able to activate the VPN.
Hi,
Regarding the issue where the NordVPN WireGuard server list is empty, please try changing the DNS setting to Encrypted DNS under Admin Panel → Network → DNS and see if that helps.
If AdGuard Home is currently enabled, please temporarily disable it and switch to Encrypted DNS for testing.
As for the OpenVPN error log you attached, it indicates an authentication failure.
Please check
Please make sure you entered your service credentials rather than your regular NordVPN account password.
For more information on setting up the NordVPN OpenVPN client, please refer to:
That didn't make any difference.
Up until now, this is always how I’ve done it whenever I set up the router from scratch:
I generated a new key with NordVPN and deleted the old one.
Then, I entered the key into the WireGuard field and selected the servers I needed.
Now, however, the list remains empty—no matter which VPN server I select, or which browser or PC I use.
Do you mean that changing to Encrypted DNS also did not help?
If so, could you please follow the guide below and share your device with us via GoodCloud so we can check it remotely?
Please also send us the MAC address and the router password via private message so that we can access the device.
Same happening here on Beryl AX v4.8.1
Got my NordVPN access token.
If I go to WireGuard Client and input my access token I see server list - which looks fine,
but, after choosing one server(tried different) or multiple servers I see blue Update Servers button and "No Data" text.
What could be mildly helpful is a fact that it looks different if you go to VPN Dashboard and try to set up VPN using VPN Beginner's Guide and there is an error message.
If you follow VPN Beginner's Guide from the dashboard for a tunnel policy, you will again see a server list(meaning we are authenticated, right?), but upon clicking Apply button there is an error message:
So this part of UI show at least some kind of error message.
I did tried changing DNS servers as suggested...
BR
The exact same thing is happening to me. NordVPN won't help you with that; their support yesterday flatly refused to help me with the token because they claim they only support Windows, OSX, and Linux. I honestly found that a bit weak of NordVPN.
When you try to retrieve the WireGuard server list using the app, at least you get a notification that the login failed. I’m assuming NordVPN has screwed things up again. However, since they refuse to admit it, this could take a while.
Wireguard and OpenVPN use different protocols and authentication
I see your using OVPN which is NOT Wireguard
Wireguard uses the token you generate.
OVPN uses your server credentials from manual setup in the Nord website.
You need to go to the Nord Dashboard and retrieve your credentials from manual setup link
Yes, I am well aware that WireGuard requires the token—thanks. The issue is, after all, really about WireGuard. I only used OpenVPN as a temporary workaround because WireGuard isn't working. Even if you generate a fresh token and insert it immediately, the error message mentioned in Post 5 still appears.
I then tried OpenVPN, because WireGuard doesn't generate any logs—or perhaps I just haven't found them yet.
Same issue here with a new Mudi 7.
NordVPN via Wireguard would simply not work. I get all the way to validate my token and even choose the servers I want/need. When connecting will just stay in this yellow dot and it will never go through.
It works via OpenVPN though, but that’s not the point. I have tried also in the brume 2 and beryl AX and there it seems to work like a charm.
Then it could be a GL-Internet issue, right? What do you think?
It looks like it
Hi @stivi1983it @Backium @b0m0,
Could you please confirm whether the NordVPN token you are using was generated recently?
We seem to have reproduced this issue locally. Newly generated tokens appear to be unable to retrieve the WireGuard configuration properly, while older tokens still seem to work normally.
Our development team is currently investigating this, and it appears there may have been some changes on NordVPN’s side.
As a quick fix, you can download the NordVPN config manually here: https://nordvpn-config.admon.me
Hi,
Firstly,thanks for your answer.
The token was generated just last weekend so pretty recently.
That must explain why NordVPN’s Wireguard is still working in both my BerylAX and Brume 2, which I configured months ago.
Yes, the token was issued by me. I don't use old tokens; they're always deleted immediately.
I am not able to edit my post and I need approval but here a new post with is a screenshot how it looks in VPN dashboard on web UI when I connected using Android app:
I was having the same issue last weekend and I ended up having to restore from a backup file that I made in November. After that I created a new token and tried again and it worked correctly.
I can confirm that access token is a generated on a day of writing my initial post, so a recent one.
@will.qiu Let me add one more relevant info. I was able to create a NordVPN client connection from the Android app that same day and now I can see VPN connected and a server I chose on Android app as connected.
Thank you everyone for the clarification.
Our development team is still investigating possible solutions further.
If there are any updates, we will let you know.
