Recently We are observing a strange issue with GL.inet XE300. The Power is always connected and devices are getting turned off abruptly(Button is not long pressed).
XE300 Firmware version v3.217 (latest stable) and MCU Firmware version is v1.1.1.
We are running a custom application which uses WIFI Access Point Functionality and ETH/CELLULAR for WAN Access. All the necessary signal handlers were added in the application and the same was added to logs. When the issue happens no signal handlers got called. If we issue reboot/poweroff/halt we used to see signal 15 handler got called before reboot/turnoff/halt.
We are calling /usr/bin/xe300-mcu once every 40 seconds to read the status of battery charging. capacity and temperature. Will it cause any such issues of abrupt turned off?
Hi @RAMA, I have noticed the same behavior with this model too. We use hundreds of XE300 devices at work, some of them have been installed at our client premises since 2022, and they have never had such problem.
But since last December we started noticing that some brand-new devices (maybe 22 out of 200) turn suddenly off and the button is not long pressed. Sometimes, according to our costumers, all LEDs are ON.
After some brainstorming, we came to three hypotheses:
As you suggested, the router might become too hot to the point it turns off
The device might simply freeze because of a firmware bug. I have that issue with my personal x750 router, which freezes randomly.
We also thought a bug in our own application running in the router could be the reason, but it works flawless in other XE300, even in places with higher demand.