Please note that whilst you are clearly looking for feedback on the existing documentation in your “Support Site” (as linked), I was drawn to this topic by the title i.e. “Help us improve our Support Site by sharing your feedback”; for me ‘Support Site’ includes this foremphasized textum.
I am sure technical support is a hiding to nothing, as you cannot please all the people all of the time, a lot of the answers are already in documentation and many are actually requests that you do not have the authority or GLiNET does not have the capacity to fulfil; I get all that.
I initially had some excellent feedback from GliNET support forum (alzhao and hansome e.g.), but it seems to me that you became quickly overwhelmed when you started producing a large number of new models and variants of existing models. I do not think your support matches the speed of your model expansion programme.
The key is communication. For myself, I have asked in multiple different ways for various enhancements (see topic list below) to either the Firmware, Documentation or (importantly for me on a Travel Router) the GLiNET App. For most of my topics, there was no definitive response either way, whether you would include the enhancement or not, nor ANY response when I chased 6 months later. This is not good communication, in my view and I am personally disappointed by it. There are sometimes solutions in the Luci App or WebGui, just not the App, which seems to be the poor sister of the configuration options.
I even got to the point of asking you to just state that you would NOT include or address the specific issue because .
I do not mind if you cannot or will not include something; but then be up front and just say so.
There’s only a “has your question been answered” button; the forum needs a" does your question STILL need an answer" button?
Thank you
My forum topics I do not think have been satisfactorily run to ground: